Brian A. Ortiz

Streamlined customer inquiry responses, consistently achieving a 30-minute response time for all client requests.

Calculated precise Out-the-Door pricing for customers, enhancing transparency and building trust in the sales process.

Optimized vehicle viewing and test drive scheduling using CarNow Chat and click-to-call systems, improving operational efficiency and client experience.

Coordinated seamlessly with the Pre-Owned Vehicle Department to ensure timely preparation and staging of vehicles for test drives.

Managed high-volume inbound and outbound telephone calls, efficiently screening and directing inquiries to appropriate departments.

Scheduled and coordinated client meetings, ensuring smooth logistical arrangements and effective communication.

Maintained and updated customer files within the DealerCenter Customer Relationship Management (CRM) database, ensuring data integrity and accessibility.

Met with clients individually to obtain accurate work history, professional skills, certifications, and educational information for resume development.

Reviewed job descriptions and employment documentation to identify relevant information for targeted resume creation.

Composed chronological, functional, and combination format resumes, tailored to client career objectives and industry standards.

Uploaded, updated, and maintained finished resumes in a central storage drive, ensuring secure and accessible document management.

Provided individual and small group instruction in Microsoft Word and Excel, improving client proficiency in essential office software.

Conducted mock interviews and assisted clientele in developing effective career strategies for job search success.

Collaborated with Job Development and Case Management departments to facilitate events, including employer recruitment and job fairs.

Assisted clients with the completion of online employment applications, including document uploads and talent assessment tests, streamlining the application process.

Greeted and directed persons entering the establishment, determining purpose of visit and directing them to specific destinations.

Operated multi-line telephone systems to answer, screen, and forward calls, provide information, take messages, and schedule appointments efficiently.

Utilized the Daily Timekeeping System to accurately distribute carfare to clientele, ensuring timely and correct disbursements.

Resolved complaints received from clientele and the general public, maintaining positive relations and enhancing overall satisfaction.

Conducted weekly scheduling edits for 64 sales zones, optimizing staff allocation and operational coverage.

Identified and reconciled causes of floor hours overages, leading to improved cost efficiency and resource management.

Addressed and resolved employee absences and other compliance issues, maintaining operational continuity and adherence to policy.